Dave:

Hi, I’d like to check on a flight.

Travel Agent:

Sure. What is your destination?

Dave:

London, England.

Travel Agent:

And is this one-way or round trip?

Dave:

Round trip.

Travel Agent:

When would you like to depart?

Dave:

January 12^th, returning on January 26^th.

Travel Agent:

Okay, one moment please. . . . Do you have an airline preference?

Dave:

No. Any airline will be fine. I’m not picky.

Travel Agent:

And what class would you like? Economy, business class, or first class?

Dave:

Economy, please.

Travel Agent:

Okay, well there’s a flight on the morning of the 12^th, returning on the afternoon of the 26^th. The cheapest we have is $1,400.

Dave:

Ouch! I was hoping to find something cheaper. My dates are flexible – do you think you can find a cheaper flight on different dates?

Travel Agent:

Let me check. Just a moment. . . . There’s a flight on the 10^th, returning on the 25^th, for $968.

Dave:

That’s much better!

Travel Agent:

But you have to change planes twice – once in New York, and again in Holland. And there’s a 6-hour layover in Holland.

Dave:

Hmmm. . . Is that the best you can do?

Travel Agent:

I’m afraid so. If you’d like, I can reserve a seat now, and you don’t need to pay right away.

Dave:

That would be great.

Travel Agent:

I just need your full name and passport number.

Dave:

Here you are. (Hands the travel agent his passport.)

Travel Agent:

Okay, one moment. . . . Alright! It’s reserved. If you decide you want to purchase the ticket, you need to confirm before the end of the month.

Dave:

Great! You’ve been very helpful. Thanks!

Travel Agent:

That’s my job! Take care!